Privacy Policy

Who we are Prime Spray Solutions Ltd (“we”, “us”, “our”) Company number: 16145115 Registered address: 18 Worcester Close, St Helens, Merseyside, WA10 3XZ Email: AnthonyHewitt.primespray@gmail.comWebsite: https://prime-spray.co.ukWe are the data controller for personal data collected via our website and during our business operations.
What data we collect

Contact details: name, company, email, phone, project address
Enquiry details: project scope, timelines, budgets, messages
Technical data: IP address, device/browser type, pages visited, and cookies (see Cookies)
Marketing preferences and communication history
Supplier/subcontractor details where relevant (contact info, compliance docs provided to us)

Directly from you via contact forms, email, phone, or social media
Automatically via cookies/analytics when you use our website
From third parties where you’ve made information public (e.g., business websites, directories) or provided it to us (e.g., referrals)

Respond to enquiries and provide quotes (contract/legitimate interests)
Deliver services and manage projects, warranties, and aftercare (contract/legal obligation)
Manage accounts, invoicing, and payments (contract/legal obligation)
Improve our website and services (legitimate interests/consent where required)
Send service updates and, where you opt in, marketing communications (consent/legitimate interests)
Verify supplier/subcontractor competence and compliance (legitimate interests/legal obligation)

Trusted service providers (website hosting, email, IT support, analytics, payment processors)
Manufacturers/system providers for warranty registration (e.g., Rust‑Oleum/Delcote) where applicable
Professional advisors (accountants, insurers, legal)
Authorities where required by law We do not sell your data.

International transfers Our email and cloud providers may process data outside the UK. Where this occurs, we use appropriate safeguards (e.g., UK IDTA/standard contractual clauses or transfers to adequacy countries).
Data retention

Enquiries and quotes: typically retained for up to 24 months
Project records, invoices, and warranties: up to 7 years (or longer where a warranty/contract requires)
Supplier and subcontractor records: for the duration of the relationship and as legally required

Your rights You have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. Where we process data based on consent, you can withdraw consent at any time. You can also complain to the ICO (www.ico.org.uk). We’d appreciate the chance to address your concerns first—contact us at AnthonyHewitt.primespray@gmail.com.
Security We implement technical and organisational measures to protect personal data, including access controls, encryption where appropriate, staff training, and regular reviews. We hold ISO 9001/14001/45001 management systems; data protection is embedded in our processes.
Cookies We use essential cookies for site functionality and, with consent, analytics cookies to understand site usage and improve performance. You can manage cookies via your browser settings or our cookie banner.

If using Google Analytics: we use IP anonymisation and retention controls. For details, see Google’s policies.
If not using analytics, remove this line.

Marketing We may send you updates about our services if you’ve opted in or where permitted by law. You can opt out at any time via the email footer or by contacting us.
Third‑party links Our website may contain links to other sites. We’re not responsible for their content or privacy practices. Please review their policies.
Children Our services are not directed at children and we do not knowingly collect children’s data.
Changes to this policy We may update this policy from time to time. The latest version will always be available on our website with the updated date.

Contact For any privacy questions or requests, email AnthonyHewitt.primespray@gmail.com or write to our registered address above.